Refund Policy
Last updated: July 29, 2026
BMEC Products offers a 30-day money-back guarantee on Halo Premium. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.
Free trial
Halo Premium starts with a 7-day free trial. You are not charged during the trial. If you cancel before the trial ends, no payment is taken and no refund is needed.
How to request a refund
Refunds are processed by our Merchant of Record, Paddle. To request a refund:
- Visit paddle.net and look up your order using the email you used at checkout.
- Open the relevant transaction and select "Request a refund" (or contact Paddle support from the same page).
- Alternatively, contact BMEC Products through the support option in the Halo Account screen and we will coordinate the refund with Paddle on your behalf.
After the 30-day window
After 30 days, refunds are handled at Paddle's discretion in line with their refund policy. You can cancel your subscription at any time from the Account screen to prevent future charges; cancellation stops renewal but does not automatically issue a refund for the current period.
Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.